METLIFE CELEBRATES 20 YEARS IN NEPAL; Commits to continuously provide best-in-class experience to customers

MetLife, one of the world’s leading insurers, has celebrated its 20^th anniversary in Nepal this week. Since first opening its Nepal operations on 5 December 2001, MetLife has been a significant contributor to the growth and advancement of Nepal’s insurance industry, introducing many product and service innovations, supporting talent development, and helping more people across the country benefit from financial protection through microinsurance.

“The world around us has changed and continues to change, but one thing remains constant: our commitment to helping individuals, families, and communities across Nepal build a more confident future. As we celebrate 20 years in Nepal, we want to thank our many loyal customers who have made it possible for MetLife to be a part of their lives,” said Nirmal Kajee Shrestha, Vice President and General Manager for MetLife in Nepal. “We would also like to thank our regulators, field force, employees, and other business partners for their continuous support and contribution which enabled us to provide better service and experience to our customers. We will continue our effort to constantly innovate, providing advanced protection solutions and digital experiences to our customers taking a leading role in the development of the life insurance industry in the country."

Over the past 20 years, MetLife Nepal has paid over NRs 250 Crores in claims, developed more than 40,000 careers through employment and training opportunities, and maintained financial stability with NRs 2,000 Crores Life Insurance Fund and NRs 274 Crores in Reserves as of November 2021. Currently, MetLife is providing insurance coverage to more than 1.4 million lives in Nepal.

MetLife has always looked to make an impact, not just in business but on the wellbeing of our customers, communities, and society, and has established a leadership position in Nepal’s insurance industry through a number of firsts:

• First to provide international standard life insurance training to employees and agents in 2002 to develop insurance expertise in the country.
• First to offer education protection product in 2003, providing coverage for both child and parent
• First to introduce Microinsurance in 2009
• First, to pay claim during the 2015 Earthquake, the highest number of claims paid
• First, to launch a special protection plan for women, LifeCare, covering major critical illnesses impacting women including breast and cervix cancer
• First to provide an online premium payment solution for customers. Apart from this, MetLife also has introduced a Digital Sales Platform (KITE), Customer Servicing App and Online Claims Intimation to provide an overall seamless digital experience for its customers and partners.