MoCIT Approves 10-Point Reform Plan to Strengthen Digital Governance
The Ministry of Communications and Information Technology (MoCIT) has endorsed a comprehensive 10-point reform action plan aimed at enhancing results-based governance and improving public service delivery.
According to the ministry, the plan outlines key responsibilities, performance indicators, timelines, and designated authorities to ensure services become more citizen-friendly, efficient, transparent, and technology-driven. The initiative follows a Cabinet decision made on March 27, as confirmed by Ministry spokesperson Udaya Bahadur Ranamagar.
He said the reform package focuses on promoting digital governance by simplifying service delivery, cutting costs, and saving time through the adoption of modern technology.
As part of the plan, the ministry aims to develop an integrated application system within 45 days, linking essential government services such as police reports, passports, and driving licenses through the citizen app. The feature allowing users to obtain police reports via the app has already been implemented.
The government also plans to upgrade the postal service into a nationwide government courier system within 90 days, enabling direct delivery of public services to citizens’ homes. A review of postal routes will be completed by the end of Baisakh 2083 to further reduce delivery time and costs.
Under this system, important documents, including passports, driving licenses, educational certificates, and Nepal Telecom SIM cards, will be distributed to centers across all districts. Arrangements will also be made for the safe transportation of medical test samples to laboratories.
The ministry reported that high-quality driving licenses are now being printed and issued within 24 hours of receiving data from the Department of Transport Management, using advanced printing technology at the Security Printing Center. Currently, around 2.9 million pending licenses are expected to be cleared by the end of Ashar (mid-June).
In coordination with the Nepal Telecommunications Authority, new measures will be introduced to improve mobile data services. These include usage alerts after 90 percent data consumption, Pay-As-You-Go (PAYG) options, and subscription-based service models.
More than 250 government websites and mobile applications will be upgraded to be more user-friendly. Policy provisions related to 4G services will also be revised within 30 days, with additional spectrum allocated to enhance service quality.
A ‘One-Time KYC’ system will be implemented within a month, allowing Nepal Telecom users to avoid resubmitting previously provided information. Additionally, services such as e-SIM distribution, complaint handling, SIM recovery, and ownership transfer will be made fully accessible online.
To further improve accessibility, a ‘single-point service’ help desk will be established across all Nepal Telecom offices.
The ministry will also draft key legislation related to information technology, digital governance, cybersecurity, data protection, and artificial intelligence within 90 days to ensure a robust regulatory framework.
MoCIT has expressed its commitment to implementing all programmes within the specified timeframe, to make public service delivery more efficient, transparent, and citizen-centric.
