NIC Asia Bank Appoints New CIO and CGO to Strengthen Digital Services and Customer Protection

NIC Asia Bank has restructured its senior management by appointing new executives to the roles of Chief Information Officer (CIO) and Chief Grievance Officer (CGO), effective November 19. The changes reflect the bank’s focus on enhancing digital infrastructure, transparency, and customer service.

Assistant CEO Jayendra Rawal has been promoted to CIO, where he will lead IT operations, digital banking strategy, cybersecurity, and official information communication. He can be contacted at 9851231332 or 01-5970101.

Similarly, COO and Company Secretary Kamal Khadka has been appointed as CGO, placing customer grievance handling at a high operational level. He will oversee complaint resolution, consumer protection, and service transparency.