Nabil Bank launches Green PIN Service; customers can now easily reset PIN of their ATM card at all ATM booths of the bank

Nabil Bank has launched the Nabil Green PIN service that allows cardholders of the Bank to set/re-set PIN for their card issued by the bank through the Bank’s ATM network spread all over the country. With the introduction of Green PIN, the existing, as well as new card customers of the Bank, will get a seamless and hassle-free PIN setup service.

To set a PIN, the cardholder needs to visit any of the Nabil Bank’s ATM and use the “Generate OTP for PIN” option on the screen after inserting the card. The customer shall receive an OTP in his/her registered mobile number with a validity of 24 hours. After the OTP is received, the customer shall choose the “Enter OTP to Change Your Pin” menu option and set/reset the desired PIN.

This service is available not only for new cardholders but also for existing cardholders, who have forgotten their PIN. Such customers can now reset their PIN themselves from any of Nabil Bank’s ATM, without contacting the Branch personnel.

Mr. Anil Keshary Shah, CEO of the Bank, said, “We want to enable our customers to have seamless access to our digital products and channels. We understand remembering multiple passwords is cumbersome and we often forget the passwords. Now, the customers do not have to rush to the Bank and fill up an application form to reset their password. They can do it themselves conveniently and securely right from the nearest ATM booth of the Bank at any time.”

The Bank has named this feature Green PIN as this self-service functionality has eliminated the need for printing PIN Mailer and the use of tamper-proof Envelopes. From an environmental perspective, this is one of the eco-friendly and digital initiatives launched by Nabil Bank. Mr. Shah, CEO of the Bank, explained that the Bank aims to surge ahead with utmost consideration to user’s convenience and environmental safety and that Green PIN service is not just offering convenient password set/reset facility to the customers but also contributing to eco-friendly and paper/plastic-less practice for environmental protection.

Nabil Bank is the pioneer private sector bank of Nepal. It has 119 branches and 185 ATM network all over the country. Nabil Bank has always been at the forefront in adopting new technology and introducing innovative products and services.  With the recent launch of the Nabil Digi Bank unit, the Bank is exploring digital avenues to cater to the customers’ needs. The Bank aims to be the first digital bank of the country and Nabil Digi Bank is progressively improving customer touchpoints and internal processes to achieve the goal.