Nabil Bank launches 24*7 Nabil Customer Care Center; state-of-the-art technology installed to offer high quality service to valued customers

Nabil Bank has announce the launch of “Nabil Customer Care Center” a contact center of the Bank aimed for delivering service excellence to its customers. Nabil Customer Care Center shall provide 24×7 service to its customers 365 days a year. This shall be the Bank’s new delivery channel that will provide single touch point to its customer. The contact center of the Bank shall be equipped with state-of-the-art technology to offer high quality service and convenience to customers.  

Customer care center will handle both inbound and outbound calls and act as a pan Nepal customer Care center. Mr. Anil Keshary Shah, Chief Executive Officer of the Bank said “This new delivery channel of the Bank is a step forward for delivering service excellence to our customer. Delivering superior service is the prime focus area of Nabil Bank and Customer Care Center will enhance the Bank’s ability to provide 24×7 service support and improve customer experience."

Nabil Bank is the leading private sector commercial bank. It has 92 branches and 142 ATMs spread across the country. Nabil Bank is a pioneer in introducing many innovative products and marketing concepts in Nepalese banking industry and represents a milestone in the banking history of Nepal as it started an era of modern banking with customer satisfaction measured as a focal objective while doing business.