Machhapuchchhre Bank Launches Customer Service Chatbot ‘MAYA’

Machhapuchchhre Bank Limited has launched “MAYA,” a new customer service chatbot, as part of its efforts to provide smarter and more convenient digital banking services.

The interactive platform is available through an icon on the bank’s official website, allowing customers to ask banking-related questions via chat without having to visit a branch or contact bank staff directly.

The bank said MAYA will be continuously improved based on customer feedback and usage to make its responses more accurate, relevant and useful.

The initiative is aimed at strengthening the bank’s digital services and creating a more customer-focused banking experience.